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UI/UX design

UX audit services that find what frustrates your users

When users get stuck, they leave or call support. A UX audit reviews your website or app through your users' eyes, finds the problems, and gives your team a clear list of what to fix first.

Talk to us about UX AuditSee what’s included

You may need this if

  • Users complain the product is confusing
  • Support gets the same how-to questions again and again
  • Sign-ups or checkouts drop at certain steps
  • The product grew feature by feature with no overall design

What's included

What our UX Audit service covers

  • Heuristic review

    Each key screen checked against proven usability principles.

  • User flows

    Key tasks walked through step by step to find friction.

  • Accessibility check

    Common WCAG issues such as contrast, labels and keyboard use.

  • Analytics review

    Data used to confirm where users drop off.

  • User feedback

    Support tickets, reviews or short user tests where possible.

  • Ranked fixes

    Issues ranked by severity, with screenshots and suggested fixes.

How it works

Four clear steps.

The exact scope and timeline are agreed in writing before any work starts.

  1. Scope

    We agree the key users and tasks.

  2. Review

    We audit screens, flows and data.

  3. Report

    A clear report with ranked fixes.

  4. Walkthrough

    A session with your team to plan next steps.

FAQs

UX Audit questions, answered.

Part of our UI/UX design service.

Do you test with real users?

We can add short user tests to the audit. Even five users often reveal the main problems.

Is this for websites or apps?

Both. We audit marketing sites, web apps, SaaS products and mobile apps.

Will you redesign the screens too?

If you want. The audit is useful on its own, and our design team can turn the fixes into new screens.

How is a UX audit different from a CRO audit?

A UX audit focuses on how easy the product is to use. A CRO audit focuses on turning visitors into customers. They overlap, and we can combine them.

UI/UX design

Related services

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Start a project

Planning a product or redesign?

Tell us who uses it and where they struggle. We'll suggest how much research and design it needs.

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