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Conversion optimisation

CRO audit that shows why visitors leave without buying

More traffic won't help if visitors leave without acting. Our conversion audit looks at your data and pages to find where people drop off and why, then gives you a ranked list of fixes.

You may need this if

  • You get traffic but few sales or enquiries
  • Many shoppers add to cart and never check out
  • You are about to spend more on ads
  • You are not sure your analytics are accurate

What's included

What our CRO Audit service covers

  • Analytics review

    Tracking checked, and funnels analyzed to find the biggest drop-offs.

  • Page review

    Home, landing, product and service pages reviewed for clarity and trust.

  • Forms and checkout

    Every step of your forms or checkout tested on mobile and desktop.

  • User behavior

    Heatmaps and session recordings reviewed where available.

  • Speed and usability

    Slow pages and usability problems that cost conversions.

  • Fix and test list

    Ranked fixes and test ideas, with what to do first.

How it works

Four clear steps.

The exact scope and timeline are agreed in writing before any work starts.

  1. Access

    We connect to your analytics and tools.

  2. Analyze

    We study data and walk through your site as a customer.

  3. Report

    A plain-English report with ranked fixes.

  4. Plan

    We agree what to fix now and what to test.

FAQs

CRO Audit questions, answered.

Part of our Conversion rate optimisation service.

What is a good conversion rate?

It varies a lot by industry, price and traffic source. Your own past results are a better benchmark than any average.

Do I need heatmap tools?

They help but aren't required. If you don't have one, we can set one up for a few weeks before the review.

Will you make the changes?

We can. Our design and development team can make the fixes and set up tests.

Does this work for Shopify stores?

Yes. Many of our CRO audits are for Shopify stores, with a close look at product pages, cart and checkout.

Further reading

All guides

Ecommerce

How to increase your Shopify conversion rate

How to increase your Shopify conversion rate: find where shoppers drop off, then improve product pages, trust, shipping, checkout and mobile.

· 7 min read

Start a project

Getting visits but not enough inquiries?

Share your site and the action you want visitors to take. We'll tell you where we would look first.